This website and application are managed by Syaanh.com, referred to as “we,” “us,” and “our.” We provide this website/Application along with all information, tools, and services available subject to your acceptance of these terms, conditions, and policies. By visiting our website/application or using our services, you agree to these Terms and Conditions. These terms apply to all website/application users, including browsers, service providers, and customers.

Please review these Terms carefully. By accessing or using any part of the website/ application, you agree to be bound by these terms. If you disagree, you may not use our website/ application or services. New features added to the website are also governed by these Terms. We reserve the right to update or change these Terms by posting modifications on our website. It is your responsibility to review this page periodically. Continued use of the site after changes are posted constitutes acceptance of those changes.

• Syaanh.com is a registered entity under the commercial registry, confirming our legal standing and compliance with the relevant business operation laws in Qatar. We have obtained all necessary technological and operational licenses from the Ministry of Commerce and Industry. The Syaanh.com application is officially approved and certified, adhering to the standards and regulations required for service provision apps.

• By accessing or using the Syaanh.com website/application, you agree to be bound by these Terms and Conditions of Use. If you do not agree with any part of these terms, you may not use the Website/App. Your use of our service signifies your understanding of an agreement to these terms.

• By agreeing to these Terms of Service, you confirm that you are of legal age per the laws in the State of Qatar. You may not use our platform for illegal activities or violate any copyright laws. Transmitting harmful code, such as viruses, is prohibited. Violating any of these terms will result in the immediate termination of your account and access to our services.

• Syaanh.com provides a platform to connect service providers with customers seeking various services. We are committed to facilitating a supportive and reliable environment where quality services can be accessed confidently.

We reserve the right to refuse service to anyone at any time for any reason. Your content (excluding payment information) may be transferred across various networks and adapted to technical requirements. Payment information is always encrypted during transmission. You agree not to reproduce, duplicate, sell, or exploit any part of our services or access without our express written permission. The headings in this agreement are for convenience only and do not limit or affect these terms.

• Account Creation: Service providers and customers must create accounts to offer and request services, respectively.
• Account Responsibility: Users are responsible for maintaining the confidentiality of their account information and ensuring that account activities comply with our terms.
• Account Security: Users must immediately notify Syaanh.com of any unauthorized use or security breach of their account.

• Request Submission: Customers can submit service requests through the website/App. Syaanh.com ensures that all service providers on the platform meet certain quality standards.
• Offer Evaluation: It is the customer's responsibility to review all offers received and select the one that best meets their needs based on the information provided by the service providers.
• Contract Formation: Acceptance of an offer by a customer forms a legally binding contract between the customer and the service provider. Both parties are obligated to adhere to the terms of this contract.

We do not guarantee that the information on this site is accurate, complete, or current. The material is for general information and should not be your sole decision-making resource. Reliance on this site is at your own risk. The site may contain historical information which is not current and is for reference only. We may update site content at any time but are not obligated to do so. It is your responsibility to monitor changes on our site.

• Formal Submission: Syaanh.com is responsible only for the service requests formally submitted and documented within the Syaanh.com application/website.
• Off-App Agreements: Any additional requests, modifications, or agreements that occur outside of the Syaanh.com application/website, are not under the purview of Syaanh.com.

• Service Approval: It is the customer's sole responsibility to review the execution of the service and ensure that it matches the specifications requested in the service order.
• No External Interventions: Customers are not permitted to engage an alternative service provider to amend or fix the service initially contracted through Syaanh.com and then seek compensation from Syaanh.com for such interventions.

• Service Provider Warranty: Warranties are offered at the discretion of service providers and are not guaranteed by Syaanh.com. We facilitate communication regarding warranty claims but are not a party to these warranties.
• Warranty Terms: Service providers may offer warranties for their services outlined in the terms of the service agreement between the customer and the service provider.

• Payment Obligations: Customers are responsible for paying the agreed-upon price for services executed.
• Payment Disputes: Syaanh.com assists with payment disputes ensuring a fair resolution within the framework of our policies.
• Payment Verification: When a customer reviews the completed service and proceeds with payment, this act is considered an acknowledgment that the service has been received to their satisfaction.
• All prices listed in offers provided through the Syaanh App are for labor charges only and do not include the cost of materials or spare parts, unless explicitly stated otherwise by the Service Provider (SP) in the offer. Customers are advised to carefully review the offer details to verify whether spare parts or materials are included.

• Consequences: If a customer fails to pay the agreed-upon amount for services rendered without providing a valid reason, both Syaanh.com and the service provider reserve the right to take all necessary legal actions to recover the amount due.
• Penalty Fees: In cases of non-payment, a penalty fee will be applied. The amount will depend on the cost of the service, the duration of the payment delay, and any history of late payments by the customer. The penalty will not exceed 5000 QAR.
• Legal Costs: The customer will be responsible for all associated legal and court costs arising from any legal actions to recover debts.

A refund or compensation is only applicable under the following conditions:

• The Service Provider assigned to the task was unable to fix the issue after a maximum of two visits.
• The Service Provider refuses to visit the customer's location for any reason.
• In either of the above cases, Syaanh.com will assign a new service provider to inspect the issue.
• If the new service provider determines that the problem was caused by the original service provider, Syaanh.com will initiate either a full refund or appropriate compensation to the customer.

Syaanh.com encourages the resolution of disputes through mediation facilitated by our platform, striving for fair outcomes without taking sides.

We reserve the right to refuse any service request. We may limit or cancel requests per customer, household, or order at our discretion. If changes or cancellations occur, we will attempt to notify you using the provided contact information. We reserve the right to restrict orders that seem to be made by companies or any form of business firm. You agree to provide current, accurate information for all transactions and to update your account details as necessary.

Our platform may include links to third-party websites which are not affiliated with us. We are not responsible for the content or accuracy of third-party materials and do not assume liability for any transactions with these third parties. Please review third-party policies before engaging with them. Any issues regarding third-party products should be directed to the third party.

By submitting comments or feedback, you grant us the right to edit, publish, and use them without restriction. We are not obligated to maintain confidentiality or provide compensation for submissions. We may monitor and remove content that violates our standards or third-party rights. You agree that your comments will not violate any third-party rights or contain unlawful or harmful material. You are responsible for your comments and any legal issues they may cause. We do not assume liability for comments made by users.

Your submission of personal information through our platform is governed by our Privacy Policy.

Our site may occasionally contain errors or omissions in service descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and update information without prior notice, including after you have submitted an order. We are not obligated to update or clarify information on our site unless required by law.

You are prohibited from using our site or services for unlawful purposes, to violate any laws, to infringe upon intellectual property rights, or to transmit harmful code. Engaging in prohibited uses will result in the termination of your access to our services.

You agree to indemnify and hold Syaanh.com and its affiliates harmless from any claims arising from your breach of these terms or violation of any laws or third-party rights.

If any provision of these terms is found to be unlawful or unenforceable, it will be enforced to the maximum extent permitted by law, and the remainder of the terms will remain in effect.

Syaanh.com connects customers with service providers and facilitates interactions but is not responsible for the actions of either party. We limit our liability to actions directly under our control.

Syaanh.com may modify these terms to serve our users better and will notify users of any significant changes.

These terms remain in effect until terminated by either party. You may terminate by discontinuing the use of our services. We may terminate your access for any violation of these terms without notice and hold you liable for any outstanding amounts.

These terms constitute the entire agreement between you and Syaanh.com and supersede prior agreements. Any ambiguity in these terms shall not be construed against us.

These terms are governed by the laws of the State of Qatar.

We reserve the right to update these terms at any time. It is your responsibility to review this page periodically. Continued use of our services after changes are posted constitutes acceptance.

For inquiries, contact: support@syaanh.com / +97440197745