Privacy Policy

    Syaanh.com, we respect your privacy and are committed to protect it through our observance with this privacy policy. This policy describes:

    • The types of information that we can collect from you when you access or use our website, mobile application and other online services.

    • Our practices for collecting, using, maintaining, protecting and disclosing that information.

    This policy applies only to information we collect through our Services, in email, text and other electronic communications.

    Please read the policies carefully before ordering any meal or taking any services from our website, or via out mobile application.

    By ordering anything from our website, phone, or our mobile applications, you agree to follow our terms and conditions. This policy may change from time to time, your continued use of our services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

I. Information you provide to us!

The information we collect through our Services may include:
  • • Your account information:

    Your full name, email address, postal code, location, password and other information you may provide with your account, such as your gender, mobile phone number and website.
  • • Your preferences:

    Your preferences and settings, such as time zone and language.
  • • User Account

    You may be required to create an account and assign a password to use special features of the website/ Mobile Application. You agree to provide updated, accurate, current and complete information about yourself for the registration process. You are entirely responsible for maintaining the confidentiality of your password and your account. Also, you are entirely responsible for all activity made by you or anyone (alternate user) who uses your account. If you believe your account has been accessed without your permission by anyone else, you must instantly contact us by sending an email to [email protected]
  • • Your content:

    Information you provide through our services, including your reviews, photographs, comments, lists, locations , current and prior order details, orders details and history, favourite service providers, orders through our services, and other information you provide on our Services, and other information in your account profile.
  • • Your choices and other activities:

    The orders and choices you have done and selected via our services.
  • • Your browsing information:

    How long you have used our Services, and which features you use the most.
  • • Your communications:

    Communication between you and other users or merchants through our Services; your participation in a survey, poll, contest or promotion scheme; your request for certain features (e.g., newsletters, updates or other products); your communication with us about employment opportunities posted to the services
  • • Your transactional information:

    If you make an order through our Services, we may collect and safe all information about you to process your further requests, it may be including your phone number, address, email, billing information and credit or payment card information. If you write reviews about businesses with which you conduct transactions through our Services, we may publicly display information that you transacted with those businesses.
  • • Your Public Posts:

    You also may provide information (such as ratings, reviews, tips, comments, etc.) to be published or displayed on publicly accessible areas of our Services. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We may display this information on the Services, share it with businesses, and further distribute it to a wider audience through third party sites and services. You should be careful about revealing any sensitive details about yourself in such postings. We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations. Information about your messages If you exchange messages with others through the Services, we may store them in order to process and deliver them, allow you to manage them, and investigate possible violations of our Terms of Service and wrongdoing in connection with the Services. If you send information from the Services to your mobile device via SMS text message, we may log your phone number, phone carrier, and the date and time that the message was processed. Carriers may charge recipients for texts that they receive. Information we collect through automatic data collection technologies We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.
  • • Usage information:

    Details of your use of our services, including location data, logs and other communication data and the resources that you access and use on or through our Services
  • • Computer and device information:

    Information about your computer, Internet connection and mobile device, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device’s unique device identifier, mobile network information and the device’s telephone number.
  • • Stored information and files:

    Our mobile applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips. Location information: Our mobile applications collect real-time information about the location of your device, or choose your location or permitted to provide by you
  • • Last URL visited:

    The URL of the last web page you visited before visiting our websites
  • • Mobile device IDs:

    Unique mobile device identifier (e.g. IDs on Mobile apple devices like the iPhone and iPad), if you’re using our services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our mobile applications.
  • • Your preferences:

    Your preferences and settings such as time zone and language.
  • • Your activity on the Services:

    Information about your activity on the Services, such as your orders, comments, reviews, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the services, error logs, and other similar information.
  • • Mobile status:

    For mobile application users, the online or offline status of your mobile application.
  • • Mobile applications:

    If you use the SYAANH.COM mobile application, SYAANH.COM may collect information about the presence and/ or absence and/ or details pertaining to other mobile applications on your mobile phone. The mobile applications we gather information for, may vary across categories including, without limitation, shopping, fashion, food and travel. This will help us understand you and your preferences better and enable SYAANH.COM to provide you with a personalized experience.
  • • Precise Location Information and How to Opt Out

    When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device’s GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to inform you about service providers in your area or mobile applicable promotions). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.
  • • Cookies and Other Electronic Tools

    We, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information in respect to your use of the Services and third party websites. A cookie is a small text file that is stored on your computer that enables us to recognize you (for example, as a registered user) when you visit our website, store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Services, and assist with security and administrative functions. Cookies may be persistent or stored only during an individual session. A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. Syaanh.com uses pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics. Most browsers are set to automatically allow cookies. Please note it may be possible to disable some (but not all) cookies through your device or browser settings but doing so may interfere with certain functionality on the Services. Major browsers provide users with various options when it comes to cookies. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all cookies (including first-party cookies such as the ones Syaanh.com uses to collect search activity information about its users), or block specific cookies. To modify your cookie settings, please visit your browser’s help settings. You will need to opt out on each browser and each device you use to access the Services. Flash cookies operate differently than browser cookies and cannot be removed or blocked via web browser settings. By using our Services with your browser set to accept cookies you are consenting to our use of cookies in the manner described in this section. Third parties whose products or services are accessible or advertised through the Services, including social media services may also use cookies or similar tools, and we advise you to check their privacy policies for information about their cookies and other practices. We do not control the practices of such partners and their privacy policies govern their interactions with you.
  • • Information from Third Parties

    We may collect process and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. When you sign in to your account with your social media account information, or otherwise connect to your social media account with the Services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help centre for more information about how they share information when you choose to connect your account.
  • • Anonymous or De-Identified Data

    We may anonymously and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools as described below. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy, and it may be used and disclosed to others without limitation.

II. How we use the information we collect

We use the information we collect from and about you for a variety of purposes, including to:
  • • Process and respond to your queries
  • • Understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, and make special offers.
  • • Administer our Services and diagnose technical problems.
  • • Send you communications that you have requested or that may be of interest to you by way of emails, or courier, or registered post, or telephone calls, or any other mode of communication. We may also share your preferences, or the Services availed by you with your network followers on Syaanh.com for marketing and other promotional activities of our Services.
  • • Send you questions from other users that you may be able to answer if you have registered with Syaanh.com
  • • Enable us to show you ads that are relevant to you.
  • • Generate and review reports and data about, and to conduct research on, our user base and Service usage patterns.
  • • Administer contests.
  • • Provide you with customer support.
  • • Provide you with notices about your account.
  • • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • • Notify you about changes to our Services.
  • • Allow you to participate in interactive features offered through our Services.
  • • In any other way we may describe when you provide the information.
  • • For any other purpose with your consent.
    We may also use your information to contact you about our own and third-party goods and services that may be of interest to you. We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria

III. How we share the information we collect

We may disclose personal information that we collect, or you provide, as described in this privacy policy, in the following ways:
  • • Information Shared with Service providers.

    When you make a service order or execute an online ordering transaction through our Services, your information is provided to us and to the service providers with whom you choose to reserve. In order to facilitate your reservation and online order processing, we provide your information to that service provider in a similar manner as if you had made a reservation directly with the service provider. If you provide a mobile phone number, SYAANH.COM may send you text messages regarding your order setup or order’s status. Some service providers also require you to provide credit or debit card account information to secure or pay for your reservation or service order. When you make a service provider reservation or online transaction through our Services and/or make a payment to an order through our Services, we may also share with the service providers additional information, such as information about your preferences and history or information that we collect from third-parties. Information you choose to share with a service provider when you make a reservation and/or pay a service provider through our services may be used by the service provider for its own purposes. We do not control the privacy practices of service providers.
  • • Payment Card Information

    To use certain of our services, such as to order service and to make payments to certain service providers, we may require credit or debit card account information. By submitting your credit or debit card account information through our services, you expressly consent to the sharing of your information with service provider, third-party payment processors, and other third-party service providers (including but not limited to service providers who provide fraud detection services to us and other third parties), and you further agree to the following terms:
  • • When you use a credit card to secure an order through our sites, we provide your credit card account information (including card number and expiration date) to our third-party payment service providers and the mobile applicable service provider.
  • • When you initially provide your credit or debit card account information through our services in order to use our payment services, we provide your credit or debit card account information to our third-party payment service providers. As explained in our Terms of Use, these third parties may store your credit or debit card account information so you can use our payment services through our Services in the future.
  • • For information about the security of your credit or debit card account information, see the “Security” section below.

IV. Analytics and tailored advertising

To help us better understand your use of the Services, we may use third-party web analytics on our Services, such as Google Analytics. These service providers use the sort of technology described in the “Automatically-Collected Information” Section above. The information collected by this technology will be disclosed to or collected directly by these service providers, who use the information to evaluate our users’ use of the Services. We also use Google Analytics as described in the following section. To prevent Google Analytics from collecting or using your information, you may install the Google Analytics Opt-Out Browser Add-on.
  • Tailored Advertising

    Third parties whose products or services are accessible or advertised via the Services may also use cookies or similar technologies to collect information about your use of the Services. This is done in order to help them (i) inform, optimize, and serve ads based on past visits to our website and other sites and (ii) report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. We also allow other third parties (e.g., ad networks and ad servers such as Google Ads, Double-clicks and others) to serve tailored ads to you on the Services, and to access their own cookies or similar technologies on your computer, mobile phone, or other device you use to access the Services. We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed by such third parties. These parties may permit you to opt out of ad targeting. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising (i.e., not just for the Services), you may visit the Network Advertising Initiative’s Consumer Opt-Out Link, and/or the Digital Advertising Alliance’s Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Ads for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page. Please note that to the extent advertising technology is integrated into the Services, you may still receive ads even if you opt-out of tailored advertising. In that case, the ads will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. When accessing the Services from a mobile application you may also receive tailored in-mobile application advertisements. Each operating system: iOS, Android provides its own instructions on how to prevent the delivery of tailored in-mobile application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-mobile application advertisements. For any other devices and/or operating systems, please visit the privacy settings for the mobile applicable device or operating system or contact the mobile applicable platform operator.
  • Do Not Track

    We are committed to provide you with meaningful choices about the information collected on our Services for third party purposes, and that is why we provide the above links to the NAI "Consumer Opt-out", DAA opt-out, and Google opt-out. However, we do not currently recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is still working on Do Not Track standards, implementations and solutions.

V. Choices about how we use and disclose your information

    We strive to provide you with choices regarding the personal information you provide to us. You can set your browser or mobile device to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of our Services may then be inaccessible or not function properly. We do not share your personal information with any advertising agency.

VI. Communications choices

  • When you sign up for an account, you are opting in to receive emails from other Syaanh.com users, businesses, and Syaanh.com itself. You can follow the “unsubscribe” instructions in commercial email messages but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Syaanh.com

VII. Reviewing, changing or deleting information

    If you would like to review, change or delete personal information we have collected from you, or permanently delete your account, please use the “Contact Us” link, or send an email to Syaanh.com support team at ([email protected]) If you delete your User Contributions from our websites, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other users of our websites. Proper access and use of information provided on our websites, including User Contributions, is governed by our Terms of Use Syaanh.com

VIII. Accessing & correcting your personal information

    We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates.
    We encourage you to review, update, and correct the personal information that we maintain about you, and you may request that we delete personal information about you that is inaccurate, incomplete, or irrelevant for legitimate purposes, or are being processed in a way which infringes any mobile applicable legal requirement.
    Your right to review, update, correct, and delete your personal information may be limited, subject to the law of your jurisdiction:
    (i) if your requests are abusive or unreasonably excessive,
    (ii) where the rights or safety of another person or persons would be encroached upon, or
    (iii) if the information or material you request relates to existing or anticipated legal proceedings between you and us or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, correct, and delete your information is subject to our records retention policies and mobile applicable law, including any statutory retention requirements.

IX. Security: How we protect your information

    We have implemented mobile appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it, including the use of vault and tokenization services from third party service providers. The third-party service providers with respect to our vault and tokenization services and also our payment gateway and payment processing are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers). However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security and thereby usage in a manner that is inconsistent with this Privacy Policy. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your Syaanh.com account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.

X. Children Under 10

    The Services are not intended for users under the age of 10. We do not knowingly collect any personal information from children under 10 or market to or solicit information from anyone under the age of 10. If we become aware that a person submitting personal information is under 10, we will delete the account and any related information as soon as possible. If you believe we might have any information from or about a child under 10, please contact us at [email protected]

XI. Third party links and services

    The Services may contain links to third-party websites. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked on our services. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties’ privacy policies.

XII. Compliance with data protection regulations

    The information we obtain from or about you may be processed and stored in Qatar and our other various servers located across the globe, which may provide for different data protection rules than the country in which you reside. We comply with generally accepted industry standard regulations regarding the collection, use, and retention of data. Each location may provide for different data protection rules than the country in which you reside. By using the Services, you consent to the collection, transfer, use, storage and disclosure of your information as described in this Privacy Policy, including to the transfer of your information outside of your country of residence. If you have any questions relating to your personal data, please write to us on Syaanh.com

XIII Data retention and account termination.

    You can close your account by contacting us on our website. We will remove your public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations.

XIV. Job mobile applicants

    If your information is submitted to us through our Service when mobile applying for a position with our company, the information will be used to consider your mobile application. We may retain your information for any period of time. This information may be shared with other companies for the purpose of evaluating your qualifications for the particular position or other available positions, as well as with third-party service providers retained by us to collect, maintain and analyse candidate submissions for job postings.

XV. Changes to this privacy policy

    We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page occasionally for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

Contact us

    If you have any queries relating to the processing/usage of information provided by you or Syaanh.com’s privacy policy, you may email us [email protected] or write at the following address:
    For users: Customer Service Contact : [email protected]